At Horseware Ireland Sales, we understand that equestrian equipment is an investment in performance and partnership with your horse. Our shipping and returns policies are designed to provide transparency and confidence as you select your competition and training gear.

Shipping Information

Order Processing

We carefully inspect and package each item in our workshop before dispatch. Please allow:

  • 1-2 business days for order processing (excluding weekends and holidays)
  • Additional processing time may be required during peak seasons or for custom items

Shipping Methods & Timelines

We offer two reliable shipping options to meet your needs:

Standard Shipping (Recommended for Time-Sensitive Orders)

  • Carrier: DHL or FedEx
  • Delivery timeframe: 10-15 business days after dispatch
  • Flat rate: $12.95 USD
  • Includes tracking and insurance

Free Economy Shipping

  • Carrier: EMS
  • Delivery timeframe: 15-25 business days after dispatch
  • Available for orders over $50 USD
  • Tracking available (delivery confirmation only)

Note: Delivery to remote areas or countries not served by our standard carriers may require alternative arrangements. Contact us at [email protected] for assistance.

Returns & Exchanges

We stand behind the craftsmanship of our bridles, saddles, and tack, but understand that sometimes equipment needs to be returned or exchanged. Our policy is designed to be straightforward while maintaining hygiene and quality standards.

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unused, unwashed with all original tags and packaging
  • Customer responsible for return shipping unless error on our part

Non-Returnable Items

For the safety of all riders and horses, we cannot accept returns on:

  • English Bits (due to mouthpiece contact)
  • Personalized or custom-fit tack (including monogrammed items)
  • Clearance items (marked as final sale)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Horseware Ireland Team,

I would like to request a return/exchange for my recent order #[Order Number].

Item(s) for return: [Product Name(s)]

Reason: [Please specify – size, fit, damage, etc.]

I prefer: [Refund / Exchange for (specify product if exchanging)]

Thank you,

[Your Full Name] [Your Contact Information]

2. Receive Authorization

  • Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and instructions
  • Returns without an RMA number cannot be processed

3. Package & Ship

  • Securely repackage item(s) in original packaging with all protective materials
  • Include the completed return form from your order
  • Ship to: Horseware Ireland Returns, 1643 Dawson Drive, Jacksonville, US 72099

4. Return Shipping Options

  • For exchanges: Use the same carrier as your original shipment
  • For refunds: Use insured trackable service (we cannot credit for lost returns)

Refund Processing

Once we receive and inspect your return:

  • Timing: 3-5 business days after inspection
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: Email confirmation when processed

Note: International refunds may take additional time depending on your financial institution.

Exchange Process

For exchanges of saddles, bridles, or other equipment:

  • Follow the standard return process above
  • Specify your desired exchange item in your request
  • We’ll ship the new item once the return is received
  • Price differences will be charged/refunded as needed

Damaged or Defective Items

If your saddle pad, girth, or other equipment arrives damaged:

  • Contact us immediately at [email protected] with photos
  • We’ll arrange a prepaid return label if needed
  • Receive priority processing for replacement or refund

Professional Rider Note

For competitive riders needing urgent replacements before events, contact us directly at +1 (555) 123-4567 for expedited service on in-stock items.

Questions?

Our equestrian specialists are happy to assist with any shipping or return questions. Contact us at [email protected] or +1 (555) 123-4567 during business hours (9am-5pm EST, Monday-Friday).

Thank you for trusting Horseware Ireland Sales for your competition and training needs. We’re committed to ensuring you’re completely satisfied with every piece of tack that leaves our workshop.