At Horseware Ireland Sales, we take pride in crafting premium equestrian equipment for competitive riders and enthusiasts worldwide. We stand behind the quality of our bridles, saddles, and tack, but understand that sometimes an exchange or return may be necessary. This policy outlines our straightforward process to ensure your complete satisfaction.

Our Return Commitment

We offer a 15-day return window from the date of delivery for most items, giving you time to properly evaluate your equipment. All returns must be in original condition – unused, unwashed, with all tags attached and packaging intact.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • English Bits (due to mouthpiece contact)
  • Personalized or custom-fit tack (including monogrammed items)
  • Clearance items (marked as final sale)

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Horseware Ireland Team,

I would like to request a return/exchange for my recent order #[Order Number].

Item(s) for return: [Product Name(s)]

Reason: [Please specify – size, fit, damage, etc.]

I prefer: [Refund / Exchange for (specify product if exchanging)]

Thank you,
[Your Full Name]
[Your Contact Information]

2. Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA number cannot be processed.

3. Package & Ship

Securely repackage the item(s) in the original packaging with all protective materials. Include the completed return form that came with your order. Ship to:

Horseware Ireland Returns
1643 Dawson Drive
Jacksonville, US 72099

4. Return Shipping Options

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend:

  • For exchanges: Use the same carrier as your original shipment
  • For refunds: Insured trackable service (we cannot credit for lost returns)

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds process within 3-5 business days after inspection
  • Method: Funds return to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Notification: You’ll receive an email confirmation when processed

Note: International refunds may take additional time to appear in your account depending on your financial institution.

Exchange Process

For exchanges of saddles, bridles, or other equipment:

  1. Follow the standard return process above
  2. Specify your desired exchange item in your request
  3. We’ll ship the new item once the return is received
  4. Price differences will be charged/refunded as needed

Damaged or Defective Items

If your saddle pad, girth, or other equipment arrives damaged:

  1. Contact us immediately at [email protected] with photos
  2. We’ll arrange a prepaid return label if needed
  3. Receive priority processing for replacement or refund

Professional Rider Note

For competitive riders needing urgent replacements before events, contact us directly at +1 (555) 123-4567 for expedited service on in-stock items.

Questions?

Our equestrian specialists are happy to assist with any return questions. Contact us at [email protected] or +1 (555) 123-4567 during business hours (9am-5pm EST, Monday-Friday).

Thank you for trusting Horseware Ireland Sales for your competition and training needs. We’re committed to ensuring you’re completely satisfied with every piece of tack that leaves our workshop.