Privacy Policy

Last Updated: [Insert Date]

At Horseware Ireland Sales (“we”, “us”, or “our”), operating through horsesgearshop.com, we are committed to protecting the privacy of our customers—competitive riders, equestrian professionals, and enthusiasts worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our premium equestrian products.

1. Information We Collect

We collect information to provide secure transactions and enhance your experience with our high-quality tack:

• Personal Information: Name, email, shipping/billing address, phone number when you create an account or place an order
• Payment Information: Credit/debit card details (processed securely through PCI-DSS compliant gateways), PayPal email (never stored on our servers)
• Technical Data: IP address, browser type, device information, pages visited (collected automatically)
• Usage Data: How you interact with our site (products viewed, time spent, etc.) to improve our equestrian gear offerings
• Communication Data: Records of customer service inquiries, feedback about our bridles, saddles, and other equipment

2. How We Use Your Information

Like the precision in crafting our English bits and girths, we handle your data with care for specific purposes:

• Process and fulfill orders for saddle pads, reins, and other equestrian equipment
• Provide multi-currency payment processing with bank-grade security
• Verify identity for high-value transactions (over $500 USD) as fraud protection
• Improve our website functionality and product selection for competitive riders
• Send order confirmations and shipping notifications (essential communications)
• Respond to inquiries about our premium tack with personalized service
• Conduct security checks to maintain our military-grade encryption standards
• Generate aggregated analytics about equestrian purchasing trends (never identifying individuals)

3. Data Sharing & Disclosure

We treat your data with the same discretion expected in the equestrian community:

• Payment Processors: Share necessary transaction details with PCI-compliant partners (Visa, MasterCard, PayPal) to complete purchases
• Shipping Providers: Provide address and contact information to deliver your saddlery worldwide (excluding some Asian/remote regions)
• Legal Requirements: May disclose information if required by law or to protect our business and customers
• Service Providers: Engage carefully vetted companies for website hosting, security audits, and fraud monitoring

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with the same diligence applied to crafting our competition-ready tack:

• All payment details are tokenized and never stored on our servers
• 3D Secure authentication for additional protection on suspicious transactions
• Quarterly security audits by independent firms specializing in e-commerce
• Data retention periods aligned with legal requirements and business needs
• Secure servers located in facilities with enterprise-grade physical security

5. Your Rights

As a valued member of our equestrian community, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate information
• Delete your account data (subject to legal retention requirements)
• Object to certain processing activities
• Receive your data in a portable format
• Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected] with “Privacy Request” in the subject line.

6. Cookies & Tracking Technologies

Our website uses these digital tools with the precision of a well-fitted bridle:

• Essential Cookies: Required for shopping cart functionality and secure checkout
• Performance Cookies: Help us improve site speed and navigation for equestrian professionals
• Analytics Cookies: Provide insights about popular products like saddle pads and English bits
• Marketing Cookies: Used sparingly to show relevant equestrian equipment offers

You may adjust cookie settings through your browser, though this may affect some features critical for ordering competition gear.

7. International Data Transfers

As we serve equestrians globally (with some regional exceptions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws and maintain equivalent security standards.

8. Policy Updates

We may occasionally update this policy, just as we refine our saddle designs. Significant changes will be communicated to account holders via email.