Welcome to Horseware Ireland Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium equestrian products, shipping policies, and customer service. Can’t find what you’re looking for? Our equestrian specialists are always happy to help at [email protected].

About Our Products

What types of equestrian products do you offer?
We specialize in premium English riding equipment including:
  • Bridles
  • English Bits
  • Girths
  • Reins
  • Saddle Pads
  • Saddles
All our products are crafted with the same attention to detail that goes into our global delivery service.
How do I choose the right size for my horse?
Each product page includes detailed sizing guides specific to that item. We recommend measuring your horse according to our instructions and consulting the size chart. If you need personalized assistance, our equestrian specialists can help you select the perfect fit – just contact us at [email protected].
Are your products suitable for competition use?
Absolutely! Many of our customers use Horseware Ireland products in competitive settings. Our Standard Shipping option (10-15 business days) is particularly recommended for time-sensitive competition gear purchases.

Ordering & Account Questions

What payment methods do you accept?
We accept all major credit cards including:
  • Visa
  • MasterCard
  • JCB
We also accept payments through PayPal for your convenience.
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view your order history.
Can I modify or cancel my order after placement?
We process orders quickly (within 1-2 business days) to get your equestrian equipment to you promptly. If you need to modify or cancel an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

Shipping & Delivery

What are your shipping options and costs?
We offer two reliable shipping methods to get your riding gear to your stable:
Standard Shipping: $12.95 USD (all orders)
– Shipped via DHL Express or FedEx International
– 10-15 business days after dispatch
– Full tracking included
– Recommended for competition gear or urgent needs
Free Shipping: For orders over $50 USD
– Shipped via EMS
– 15-25 business days after dispatch
– Basic tracking included
– Ideal for non-urgent purchases and bulk orders
Do you ship worldwide?
We offer global delivery with some exceptions. Currently, we cannot ship to certain Asian countries and remote regions. During checkout, our system will automatically confirm whether we can deliver to your location. Our warehouse is located in the United States at 1643 Dawson Drive, Jacksonville, US 72099.
How long does order processing take?
We commit to processing all orders within 1-2 business days before dispatch. Delivery times begin after this processing period. Please note that delivery estimates don’t include potential customs delays, which may vary by country.
Will I need to pay customs fees or import duties?
Depending on your country’s import regulations, additional duties or taxes may apply upon delivery. These fees are the responsibility of the recipient and are not included in our product or shipping prices. We recommend checking with your local customs office for specific information about equestrian equipment imports to your country.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your Horseware Ireland purchase. You may initiate returns within 15 days of receiving your order for any reason. Please:
  1. Inspect your gear upon arrival
  2. Contact our customer team at [email protected] to initiate the return
  3. Return items in their original condition with all packaging
Once we receive and inspect the returned items, we’ll process your refund to the original payment method.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item). We recommend using a trackable shipping method for returns.
How long do refunds take to process?
After we receive your return, please allow 5-7 business days for processing. Your financial institution may require additional time to post the refund to your account.
Need more help? Our equestrian specialists are ready to assist with any questions about our products, shipping, or your order. Contact us at [email protected] and we’ll respond promptly.